Returns And Exchanges Policy
Detox Apparel Co Returns And Exchanges Policy
At Detox Apparel, we strive to create high-quality, unique items that you will cherish. However, because all of our products are specifically made-to-order, we are unable to accept returns or exchanges if the customer has accidentally ordered the wrong size, color, or simply changed their mind. We can only accept returns if the item arrives with a clear manufacturing defect, OR if the item was damaged during shipping. PLEASE BE SURE TO CAREFULLY REVIEW YOUR SELECTIONS FOR EACH PRODUCT BEFORE PURCHASING!!
Photographic Evidence: When reporting an issue with a product, Detox Apparel Co and our partners at Printify both require photographic evidence of any damages or defects when submitting a request for a return and/or exchange. To speed up resolution of the issue, please ensure that your photo and/or video evidence is taken in a well-lit environment where any issues can be clearly displayed and identified. Any issues with your products must be reported to Detox Apparel Co through the appropriate contact methods WITHIN 14 DAYS OF DELIVERY.
Acceptable Examples of Product Defects: Below, you will find some examples of potential issues that will constitute the initiation of the return process, along with the best ways to document them.
|An issue with the quality of the print or embroidery||A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.|
|An issue with the print placement (distance from collar, off-center, etc.)||
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.
For DTG products, there is a tolerance of 0.5" for print placement.
|Print in the wrong area||A clear photo of the product you received, folded in a way that clearly displays both sides.|
|Wrong product||A photo of the product that was received, with the size tag clearly visible as well.|
|An issue with the product (incorrect size, brand, quality)||A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.|
|A product sizing issue (manufacturer’s defect)||
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.
The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing.
|An issue with an electronic device (manufacturer’s defect)||A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.|
|Delivery-related product damage||A photo or video of the received product where the package and the issue are clearly visible.|
Unsuccessful Delivery Issues: To avoid unsuccessful delivery, please ensure that all the required details for your shipping address are correct. If you still do not receive your item(s), you can opt for either a replacement with an extra charge (for shipping), or a partial refund, WITHIN 14 DAYS OF EXPECTED DELIVERY DATE.
Contact Us: Should your item arrive with any of the issues listed above, or fails to meet your expectations in another way, please feel free to reach out to us through any of the appropriate contact channels, or via email at firstname.lastname@example.org, as soon as possible. You must reach out WITHIN 14 DAYS of your product delivery, or we cannot process your request.
As a small business trying to make a great, lasting impression on all of our customers, your satisfaction is of paramount importance to us. We want everyone who shops with us to love their items as much as we love making them. Please do not hesitate to reach out with any questions, concerns, or issues; we are happy to assist you in any way that we can.
Warm regards, and happy shopping!
- S. Erickson, Sole Proprietor (Detox Apparel Co.)